Privacy Policy
Last updated: August 13, 2026
Introduction
This Privacy Policy describes how debithydro collects, uses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and handling your data in accordance with Australian privacy legislation, including the Privacy Act 1988.
Information We Collect
Information You Provide
We collect information that you voluntarily provide to us when you:
- Submit contact forms or service requests
- Correspond with us via email
- Request consultations or quotes
- Subscribe to newsletters or updates
This information may include your name, email address, project details, and any other information you choose to provide.
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage patterns, including:
- IP address and browser type
- Pages visited and time spent on pages
- Referring website addresses
- Device information and screen resolution
How We Use Your Information
We use the collected information for the following purposes:
- To respond to your inquiries and service requests
- To provide quotes and project consultations
- To improve our website functionality and user experience
- To communicate updates about your projects
- To send relevant information about our services when you have opted in
- To comply with legal obligations and resolve disputes
Data Storage and Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your personal information is stored on secure servers located in Australia and is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist in operating our website and conducting our business, subject to confidentiality agreements
- When required by law or to respond to legal processes
- To protect our rights, property, or safety, or that of our users or others
- With your explicit consent for specific purposes
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. For detailed information, please refer to our Cookies Policy.
Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Withdraw consent for marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can take appropriate action.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will post any changes on this page with an updated revision date. Your continued use of our website after such changes constitutes acceptance of the updated policy.
Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us at:
Email: [email protected]
Address: 142 Collins Street, Melbourne VIC 3000, Australia